Terms & Conditions

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Terms & Conditions

Effective Date: January 2026
Welcome to FCo (Filament Communique) (“FCo”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website and any interaction with us through the website, including enquiries submitted via forms, email, or phone.

By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.

1) About Us

FCo is a creative design and communication agency. Our website is intended to provide information about our services, portfolio, and ways to contact us.

2) Definitions

“Website” means https://fco.co.in/ and its pages.
“You” / “User” means any visitor, client, or person using the Website.
“Services” means creative, branding, design, content, production, strategy, advertising, and related services that we may offer.
“Deliverables” means outputs created under a signed proposal, estimate, statement of work, or contract (e.g., designs, artwork, copy, videos).

3) Website Use & Acceptable Behaviour

You agree that you will not:

use the Website in any way that violates applicable laws or regulations;
attempt to gain unauthorised access to any portion of the Website, servers, or systems;
introduce viruses, malware, or harmful code;
scrape, copy, or reuse site content for commercial purposes without written permission;
use the Website to send spam, misleading messages, or impersonate others.

We may restrict or block access to the Website if we believe usage is harmful or unlawful.

4) Intellectual Property (Website Content)

Unless stated otherwise, all Website content—including text, graphics, branding elements, layouts, images, and portfolio presentation—is owned by or licensed to FCo and is protected by intellectual property laws.

You may:

view the Website and print/download portions only for personal, non-commercial reference.

You may not:

reproduce, republish, distribute, modify, create derivative works, or commercially exploit Website content without our prior written consent.

5) Portfolio & Case Study References

Any portfolio work shown may include work created for clients. Trademarks, brand names, and project materials may belong to their respective owners. Portfolio display does not grant you any rights to use those materials.

If you believe your copyrighted work is displayed in a way that violates your rights, contact us (see Section 14).

6) Enquiries, Proposals & Service Engagement

Submitting an enquiry via the Website does not create a client relationship or obligate us to provide Services.

A binding engagement typically begins only when both parties agree in writing (for example, via a signed proposal/estimate/contract, email confirmation explicitly accepting scope and fees, or a formal statement of work).

7) Fees, Payments & Taxes (Service Work)

Unless otherwise agreed in writing:

Fees, timelines, scope, and Deliverables will be defined in a proposal/estimate/contract.
Any advance payments, milestone billing, or retainers are due as stated in the proposal/estimate/invoice.
Taxes (including GST, if applicable) and third-party costs may be charged in addition to professional fees.
Late payments may result in work being paused until dues are cleared, and may attract late fees/interest as stated in the invoice or agreement.

8) Client Responsibilities (Service Work)

To deliver work on time, you agree to:

provide accurate briefs, assets, inputs, and approvals within agreed timelines;
ensure you have rights to any materials you provide (logos, photos, fonts, videos, brand assets);
review Deliverables promptly and provide consolidated feedback.

Delays in feedback, content, or approvals may affect timelines and may require revised schedules or additional charges.

9) Revisions, Change Requests & Additional Work

Proposals commonly include a limited number of revision rounds. Any request that changes the original scope (new concepts, new formats, extra pages, re-edits beyond agreed rounds, additional language versions, new deliverables, etc.) may be treated as a Change Request and billed separately with revised timelines.

10) Third-Party Tools, Platforms & Materials

Some projects may require third-party services (e.g., printing vendors, media platforms, plugins, stock libraries, hosting, ad accounts). Unless explicitly stated in writing:

third-party fees are your responsibility;
we are not liable for outages, policy changes, removals, or performance issues caused by third parties;
usage rights for stock images/fonts/videos are governed by the third-party licence terms.

11) No Guarantees (Marketing/Performance)

If we provide strategy, advertising, or marketing support, you acknowledge that outcomes can be influenced by factors beyond our control (market conditions, platform algorithms, audience behaviour, budget changes, competition, etc.). Therefore, unless expressly agreed in writing, we do not guarantee specific results (leads, sales, ranking positions, reach, conversions, etc.).

12) Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis. While we try to keep information accurate and up to date, we do not warrant that:

the Website will always be available, uninterrupted, or error-free;
content is complete, current, or suitable for your specific purpose.

Use of the Website is at your own risk.

13) Limitation of Liability

To the maximum extent permitted by law:

FCo will not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website.
If liability is established, our total liability (where permitted) will be limited to the amount you paid us for the specific Service giving rise to the claim (if any), subject to the terms of the applicable written agreement.

Nothing in these Terms limits liability where it cannot be limited under applicable law.

14) Indemnity

You agree to indemnify and hold FCo harmless from claims, damages, liabilities, and expenses arising from:

your misuse of the Website,
your breach of these Terms,
materials you provide that infringe third-party rights,
your instructions that cause unlawful or infringing output.

15) Confidentiality (General)

If we exchange confidential information during discussions or a project, both parties should treat it as confidential and use it only for the intended purpose. A more detailed confidentiality clause may be included in a separate agreement.

16) Termination

We may suspend or terminate access to the Website at any time without notice if required for security, maintenance, legal compliance, or if misuse is suspected.

For Service engagements, termination terms (notice, payment for work completed, handover, and usage rights) should be governed by the specific proposal/contract.

17) Privacy

Any personal data you submit through the Website (such as via contact forms or email) will be handled in accordance with our Privacy Policy (available on the Website).

18) Changes to These Terms

We may update these Terms from time to time. Changes will be effective when posted on this page. Continued use of the Website means you accept the revised Terms.

19) Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at Pune, Maharashtra shall have jurisdiction, subject to applicable law. (For Service work, the signed agreement may specify jurisdiction.)

20) Contact Us

For questions about these Terms or to raise any concern, contact:

FCo (Filament Communique)
Address: 3rd Floor, Baner Residency, Mangal Gaurav Building, Baner – Aundh Rd, Sakal Nagar, Aundh, Pune, Maharashtra 411007, India
Phone: +91 93253 14181
Email: info@filament.com
(Website contact page also lists: hello@filament.com)